Shipping policy

Last updated: August 17, 2026

Where we ship

Shipping is available only to destinations for which checkout offers a delivery method. A country or region mentioned below is not a guarantee that every address, product, or order can be served. The methods and final charge shown at checkout for the delivery address control the order.

Rates and estimated delivery

United States

The order cut-off is 4:00 p.m. Mountain Time (America/Denver) on business days. Orders placed after the cut-off begin processing on the next business day.

Standard — $3.90 below a $100 product subtotal; free at a $100 or higher product subtotal, via USPS. Handling: 1–2 business days. Carrier transit: 3–6 business days. Estimated total delivery: 4–8 business days.
Express — $7.90 at every order value, via FedEx. The free-Standard threshold does not make Express free. Handling: 1–2 business days. Carrier transit: 2–3 business days. Estimated total delivery: 3–5 business days.

All delivery windows are estimates, not guarantees. Business days are Monday through Friday, excluding applicable holidays. Order review, address verification, product availability, peak periods, weather, customs, and carrier disruption can add time. A destination-specific estimate shown at checkout takes priority over a general estimate on this page.

Processing, split shipments, and carrier choice

Handling is the time used to review and prepare an order before carrier acceptance. Transit begins after the carrier accepts the parcel. We may split an order when items cannot ship together. If an order is split, each parcel can have separate tracking, and the customer will not be charged a second shipping fee solely because Giosha split the order.

The named carrier is the expected service for the listed method. Operational needs can require an equivalent service; any material change that affects the order will be communicated when practicable.

Tracking

When tracking is available, it is sent to the contact information used for the order. A “label created” event means shipment information was sent to the carrier; it does not prove carrier possession. Tracking movement normally begins after the carrier scans and accepts the parcel.

Address changes and cancellations

Review the delivery address before payment. Contact contact@giosha.com as soon as possible if a correction or cancellation is needed. A change or cancellation is not guaranteed after fulfillment processing begins, and some carrier shipments cannot be redirected.

Delays, loss, and delivery issues

If tracking has not updated after carrier acceptance, or the estimated window has passed, contact customer care with the order number. If tracking says delivered but the parcel is missing, first check the delivery location, household members, building staff, safe places, and carrier notices, then contact us.

For a visibly damaged parcel, missing item, or incorrect item, keep the shipping box, product packaging, shipping label, and contents. Send clear photos with the order number so the issue can be reviewed.

International charges and restrictions

Taxes, import charges, restricted products, and available delivery methods are determined by the destination and checkout configuration. Giosha does not state that duties or import charges are included unless checkout expressly shows that treatment for the order. Customs processing can affect delivery time.

Returns

Shipping a product back requires return authorization. Submit the self-service request online at https://account.giosha.com within 30 days after delivery. An approved eligible return receives instructions and a free prepaid return label through the online request. Email contact@giosha.com if you need help accessing the account. Do not mail a return to the company mailing address unless the return instructions specifically direct you there.