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Refund policy

Return & Refund Policy

Last updated: June 26, 2026

Our 30-Day Promise (US Customers)

At Giosha, we want you to love every piece you receive. If a product doesn't meet your expectations, you can return or exchange it within 30 days of delivery — and we cover the return shipping.

Eligibility

  • The item must be unused, unworn, and in its original condition with all packaging and tags attached.
  • Personalized, custom-engraved, or made-to-order items are final sale and cannot be returned or exchanged.
  • Pierced jewelry (earrings, body jewelry) is non-returnable for hygiene reasons.

How to Return (Free)

  1. Email contact@giosha.com within 30 days of receiving your order. Include your order number and the reason for the return.
  2. We will reply within one business day with a prepaid USPS return label and instructions.
  3. Pack the item securely, attach the label, and drop it off at any USPS location.

Refunds

Once we receive and inspect your return (usually within three business days), we will process your refund to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank. We refund the full order amount including any original shipping you paid.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired item. We will refund the original purchase once we receive the returned product.

Damaged or Defective Items

If your item arrives damaged or defective, contact us at contact@giosha.com within seven days of delivery with photos of the issue. We will arrange a free replacement or full refund.

Cancellations

Orders can be modified or cancelled within one hour of being placed. After this window, orders enter our fulfillment system and cannot be changed. If you need to cancel, email contact@giosha.com as soon as possible.

Shipping Destinations

Giosha currently ships within the United States only. If you'd like to be notified when we expand to your country, email contact@giosha.com and we'll add you to our list.

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