At Giosha, we believe every piece of jewelry you own should bring joy and confidence. To ensure your complete satisfaction, we offer a 30-day return and exchange policy with free return shipping for all US customers, starting from the day your order is delivered.

Items must be unused, unworn, and in original condition with all packaging and tags attached. Personalized, custom-engraved, or made-to-order items are final sale and cannot be returned or exchanged. Pierced jewelry (earrings, body jewelry) is non-returnable for hygiene reasons.

1. Email contact@giosha.com within 30 days of delivery with your order number and the reason for return.
2. We'll reply within one business day with a prepaid USPS return label and instructions.
3. Pack the item securely, attach the label, and drop it off at any USPS location — no fee to you.

Once we receive and inspect your return (usually within three business days), we'll process your refund to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank. We refund the full order amount including any original shipping you paid.

To exchange an item for a different size, color, or style, follow the return process above and place a new order for the desired item. We'll refund the original purchase as soon as we receive your return.

If your item arrives damaged or defective, contact us at contact@giosha.com within seven days of delivery with photos. We'll arrange a free replacement or full refund.

Orders can be modified or cancelled within one hour of being placed. After this window, orders enter our fulfillment system. Email contact@giosha.com as soon as possible.

Email: contact@giosha.com
Phone: +1 307 216 47 49
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Address: 73 East 3rd Street Ste S49, Sheridan, WY 82801, USA