Giosha currently ships within the United States only (all 50 states, including Alaska and Hawaii). We're working to expand internationally — email us at contact@giosha.com to be notified when we reach your country.

Orders are processed within 1–3 business days and delivered in 3–7 business days via USPS Priority Mail or UPS Ground. You'll receive tracking information by email as soon as your order ships.

Yes — orders of $100 or more ship free anywhere in the US. Orders under $100 are a flat $14.00 shipping rate.

We offer a 30-day return and exchange policy with free return shipping. Items must be unused, unworn, and in original condition with all tags attached. Personalized items and pierced jewelry are final sale. See our full return policy for details.

Email contact@giosha.com within 30 days of delivery with your order number. We'll send you a prepaid USPS return label and instructions. Once we receive the item, refunds are processed within three business days.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and express checkout options including Apple Pay, Google Pay, Shop Pay, and PayPal.

Orders can be modified or cancelled within one hour of being placed. After this window, orders enter our fulfillment system. Email contact@giosha.com as soon as possible if you need to make a change.

Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your Giosha account to view order details and tracking status.

Most of our jewelry is hypoallergenic and crafted from 14K gold, sterling silver, or surgical-grade materials. Specific material details are listed on each product page.

Keep your pieces away from water, perfumes, and chemicals when possible. Store them in a dry cloth pouch or box. Clean gently with a soft polishing cloth. Avoid wearing during heavy exercise or swimming.