Frequently asked questions

The payment methods actually available for your device, market, and order appear at checkout. Do not email a full card number or payment password to Giosha.

Use the country and currency selector when available. The currency and final amount shown at checkout control the order; your bank or payment provider can apply its own conversion or international-transaction fee.

Check spam and confirm that the email address used at checkout is correct. A payment authorization alone is not an order confirmation. Contact us with your name and the approximate order time if the message is still missing.

Contact us as soon as possible. We will review the request, but a change or cancellation is not guaranteed after fulfillment processing begins. Some carrier parcels cannot be redirected after acceptance.

U.S. Standard is $3.90 below a $100 product subtotal and free at $100 or more, by USPS with an estimated 4–8 business-day total window. U.S. Express remains $7.90 at every order value, by FedEx with an estimated 3–5 business-day total window. Read the Shipping Policy for conditions.

Handling is the 1–2 business days used to review and prepare an order. Transit begins after carrier acceptance. The stated total delivery estimate combines handling and carrier transit; it is an estimate, not a guarantee.

A label-created event means shipping information was sent to the carrier. It does not prove carrier possession. Tracking movement normally begins after the carrier scans and accepts the parcel.

Yes. Items can ship separately when they cannot be fulfilled together. Each parcel can have its own tracking. You are not charged a second shipping fee solely because Giosha split the order.

Allow time for the first carrier scan and check the current estimated window. Weather, peak periods, address review, customs, and carrier disruption can add time. Contact us with the order number if the estimate has passed or tracking has stopped for an unusual period.

Check the delivery location, household members, building staff, safe places, and carrier notices. Then contact the carrier and Giosha with the order number. A delivered scan is evidence to investigate, not automatic proof that the customer personally received the parcel.

Checkout determines taxes, import treatment, product restrictions, and available methods for the destination. Giosha does not promise that duties or import charges are included unless checkout expressly shows that for your order.

Request an eligible return within 30 days after delivery. The product must be unused, unopened, untested, and in its original retail packaging with every seal and hygiene closure intact. Read Returns & refunds before sending anything.

Sign in at account.giosha.com, locate the order, and submit the return request online. After approval, the return instructions and prepaid label are added to the request. Email contact@giosha.com if you need help accessing the online flow.

Opening the outer shipping carton to inspect delivery is allowed. The voluntary return becomes ineligible when the product's retail packaging, seal, film, cap, or hygiene closure is opened, or the product is tested or used. Damaged, defective, incomplete, unsafe, or incorrect goods and mandatory legal rights are reviewed separately.

An approved eligible return receives a prepaid carrier label in the online request. Pack the approved items securely, cover old labels, use the provided label, and keep the carrier receipt and tracking number.

After carrier-confirmed delivery to the authorized return location, allow up to 5 business days for inspection and refund issuance. An approved refund goes to the original payment method. Your bank or payment provider can need additional posting time.

For a voluntary change-of-mind return, the original delivery charge is not refundable unless applicable law requires otherwise. An eligible EU statutory withdrawal includes the original standard-delivery charge, but not an extra express-delivery amount.

Giosha does not process direct exchanges. Request a return for the eligible unopened product and place a new order for the replacement after approval.

Keep the shipping box, product packaging, label, and contents. Stop using the product and contact us with the order number and clear photos. These claims are reviewed separately from a change-of-mind return.

Where applicable, an eligible EU consumer can notify Giosha of withdrawal within 14 days after delivery. Standard-delivery reimbursement, return timing, diminished value, and the sealed hygiene-goods exception are explained on the EU Right of Withdrawal page. Mandatory rights take priority when they provide greater protection.

Yes. Any products can be mixed in the same cart: 2 items receive 10% off and 3 or more receive 15% off. Different products and multiple units of one product both count.

The tier message is promotional guidance. The discount is confirmed only when the Shopify cart shows the matching discount allocation. The product page's main price and structured data remain the regular selected-variant price.

All products sold on giosha.com participate at the current 15% rate. Shipping, taxes and duties are not product charges and do not earn Store Credit.

It is an estimate of 15% Store Credit based on the product total after item discounts. Shipping, taxes and duties are excluded. Your Giosha Wallet shows the available balance.

Sign in at account.giosha.com with the same email used at checkout. When the balance is available, choose the supported Store Credit option during a future giosha.com checkout.

Store Credit is earned and displayed in the currency used to pay for the order. A USD order earns USD Store Credit and a GBP order earns GBP Store Credit. Cross-currency conversion or redemption is not promised.

A cancellation or full return removes the related Store Credit. A partial return adjusts the credit according to the returned products.

Any applicable expiration date is shown with the balance and in the Giosha Wallet terms.

Review the physical product label and enclosed manufacturer directions before use. Manufacturers can change formulas, ingredients, packaging, and country-specific labels, so the item received takes priority if storefront information has not yet been updated.

No. A product page can summarize a label or manufacturer statement, but it is not an independent Giosha clinical study, test, endorsement, or guarantee. Read the Product Claims Disclosure for details.

No. Giosha provides general shopping information, not diagnosis, prescription, or treatment advice. Stop use if irritation or an unexpected reaction occurs and seek advice from an appropriately qualified health professional.

No. Product and brand names belong to their respective owners. Listing a product does not by itself claim that Giosha manufactures it or is an official partner, authorized distributor, or brand-endorsed retailer.

Manufacturers can revise artwork, labels, packaging, and regional presentation. Compare the product name, size, ingredients, lot information, and directions. Contact us before use with photos if a material detail appears incorrect.

Use the label's intended use, warnings, ingredient list, and directions. Consider known sensitivities and professional advice relevant to you. Storefront categories and filters help navigation but are not an individualized medical recommendation.

No. Giosha does not currently offer subscriptions or auto-replenishment. Storefront purchases are one-time orders and do not create a recurring charge.

Use account.giosha.com with the email address used at checkout to manage supported order actions and submit a return request. Email contact@giosha.com for support if access fails, but an eligible return request itself must be submitted through the online self-service flow.

Email contact@giosha.com and describe the applicable access, correction, deletion, portability, restriction, objection, or consent request. Identity verification can be required. Read the Privacy Policy for current details.

Do not send a full payment-card number, card security code, password, authentication code, or other secret credential. Order number, contact email, and relevant product or parcel photos are normally sufficient.

Email contact@giosha.com, call +1 307 209 3518, or use the contact form. Giosha is operated by NEXT GENERATION MLS LLC, business filing ID 2024-001496834.